TERMS AND CONDITIONS

Can I cancel my order?
Willow Body ships all orders within 2 business day from receiving the order. All cancellation requests received more than 60 minutes after purchase cannot be processed, and as such are ineligible for refund. 
- All emails regarding cancellations must be titled ‘Cancel Order’ in the Subject field of the email. Please include your full name and order number in the body of the email.
Cancellations not titled in this manner will not be refunded.

Can I change my address?
Change of address requests received more than 60 minutes after ordering your Willow Body cannot be processed, and will not be included on the order.
All emails regarding change of address must be titled ‘Change of Address’ in the Subject field of the email. Please include your full name, order number and corrected shipping address in the body of the email.
Cancellations not titled in this manner will not be refunded.

What if my order is held by local customs? If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs. Willow Body is not liable to contact customs officials, or refund any orders which are refused by local customs and returned to Willow Body. Willow Body provides all necessary documents to clear customs with each order. 

Can I add product or change shipping method? 
Once the order has been processed and submitted we cannot amend the type of shipping or change / add products to your order. 

Postage/Shipping:
If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not Willow Body to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, Willow Body is not liable to refund or resend your order.
 

English language: All orders details need to be placed in English language only. Please note, any orders not placed in the English language may not print address labels correctly and thus, will not arrive to your shipping address.

The use of diacritic marks such as ñ will not be printed and thus Willow Body will not be liable for refund / or replacement.

As much as Willow Body smells delicious, it is not edible, but our recipes are.

willowbody.com website is for informational purposes only and should not be used as medical advice or as a substitute for medical advice. Nothing on willowbody.com should be used as a guide for self- diagnosis and or treatment, always consult with a doctor and or other certified health care professional. Never disregard or ignore medical advice from a doctor or certified health care professional due to reading information on willowbody.com. No one at willowbody.com is a medical expert or a nutritionist. Talk to a doctor and or certified nutritionist before changing to a gluten free diet. willowbody.com is not responsible for illness and injury from the misuse, abuse or sharing of information, photographs, the use of recipes and products from this website or through any links listed on this site.

We at willowbody.com are not responsible for any inaccurate information posted by anyone at willowbody.com, our readers, from other links or anyone else that provides or contributes information, pictures and recipes on willowbody.com. willowbody.com and readers of the website will blog, discuss and share information, including photographs, about gluten free foods, recipes and products. willowbody.com is not responsible for inaccurate recipe information, cross-contamination and or the way you prepare a meal at home or in any kitchen.

We always make every effort to confirm the accuracy of the information on willowbody.com is accurate however we make no guarantees with the accuracy of information on our site, from other links, articles, or posted by other readers.