Unfortunately we do not refund or exchange opened or used products, we hope you understand that. We also don't accept any refunds or exchanges on product purchased due to health regulations. If the product purchased is defective or you feel is not as advertised, please email us at hello@willowbody.com prior to returning the products and we will do our best to resolve the situation.

In the event that your post man got a little bit too rough with your goods and they have been damaged in transit, please email us at hello@willowbody.com and we will do our best to resolve the issue.

Return mail costs are the responsibility of the customer.